is it true?

my cousin is amazed by me..she said even though i keep on crying, when someone calls me on my phone, i can act like "everything's ok"..i dont know why i can speak with someone via text, call, chat / email..but i can't speak when someone personally asks me face-to-face what's wrong...and everytime i cry and just need some comfort, when someone hugs me..why do i tend to cry more?..